"It's almost flawless, and I can't believe I'm saying that."
Christal Larned
Colorado Fire Services
Denver-based Colorado Fire Services realised they were having some issues getting information to their clients in a timely manner. Since going live on Uptick CFS has streamlined its reporting to AHJs and improved communication between the office and the field.
Colorado Fire Services has been maintaining, inspecting, and installing commercial fire systems since 2007. With over 50 years of combined experience, they pride themselves on customer service.
However, they realised they were having some issues getting information to their clients in a timely manner. And that's where Uptick came in...
"My first impressions of Uptick were: 'another software that I'm probably going to give up on in a year.' But then, wow. Right? I absolutely love it!"
Christal Larned - Owner
According to Christal, some of the key benefits of switching to Uptick's fire inspection software have been:
- Streamlined communication. "The communication between our office and our technicians is so much better."
- User-friendly interface. "It's easy to learn. I'm not afraid of it."
- More efficient field operations. Technicians can complete jobs with fewer interruptions and less hassle, resulting in quicker turnaround times.
- Timely reporting to authorities having jurisdiction (AHJs). The ability to generate and share reports immediately after job completion has significantly improved client satisfaction and compliance with AHJs.
- Enhanced client service. Christal believes Uptick enables Colorado Fire Services to "provide the same customer service that a huge corporation can provide" without breaking the bank.
- Simple, transparent pricing. Colorado Fire Services has tried a few different software packages in the past, and one of their issues was "being nickeled and dimed" due to chargeable add-ons and extra fees. With Uptick they pay a fixed per user per month price for full access to the product suite.
"To where our technicians are, what they've completed, what's next, reports...it's almost flawless, and I can't believe I'm saying that."
Christal Larned - Owner
Key Takeaway
Since adopting Uptick, Colorado Fire Services has streamlined reporting to Authorities Having Jurisdiction (AHJs) and improved communication between office and field teams.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
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