Uptick benefits for end users.
January 1, 2025
1
min read
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Our customers provide their clients with a comprehensive approach to fire and security asset management and maintenance, powered by our truly modern software platform.
Helping hundreds of fire and security companies to deliver the highest standards of compliance and customer service.
Here's how we do it:
Dedicated online customer portal.
See your property portfolio at a glance. With comprehensive insights and essential data accessible anytime, anywhere.
Real-time defect registry.
Identify your most critical defects and understand which properties and asset types are most at risk.
Site level asset registers.
One single source of truth for all your asset and maintenance information. Access your all you site asset registers and download to CSV.
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Faster turnaround on your service reports and quotes.
Information captured by our engineers on-site using Uptick can be reviewed, quoted upon and shared at speed.
Geospatial floorplans.
Interactive floorplans show all of your assets and test results at a glance to help understand where your asset defects are located.
Client testimonial - Andrew Moloney, Managing Director of Hook & Ladder
"Getting a notification that your fire maintenance is done is brilliant."
Andrew Moloney, runs family-owned Hook & Ladder - a hospitality business in Limerick with 140 staff and 10 locations.
Keeping up with fire safety requirements across all those sites used to be a challenge. Before his fire and security maintenance provider RAYN introduced Uptick, Andrew had to sift through filing cabinets or consult with several people just to locate the compliance information he needed.Now, with Uptick, everything is consolidated in one place, and Andrew receives real-time updates on the status of his fire safety maintenance.
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
Uptick UK
6 Huguenot Place, London E1 5LN
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