D A Fire significantly improved customer experience and saw sales double as a result.
Adam Chomicki
D A Fire
Based in Crows Nest, NSW - D A Fire a fire company that does design, supply, installation, service, maintenance and testing of fire protection systems
Before Uptick, D A Fire was on another software but they found they that couldn't provide their customers with the right level of service when it comes to reporting. Having heard about Uptick from other companies in the industry, they decided to make the switch.
"I decided it would be better for us to grow with Uptick." Adam Chomicki, Director Service Management
Since implementing, D A Fire has been able to transform their business - the changes have impacted almost every facet of their business
- Enhance customer transparency by ensuring all relevant information is included in the reports and presented in a way they can understand
- Speed up the turnaround time for administrative tasks, especially when dispatching quotes and reports to customers.
- Improve communication and collaboration between the front office and staff members to enhance operational effectiveness and streamline workflows.
"The reporting in Uptick is a vital aspect for us, especially the ability to give the client access to see what we have in the system on an asset level." Chetna Arora, Service Manager
The end result of all these incremental gains is a vastly improved customer experience, to the extent that D A Fire have taken on a lot more work and doubled their clientele.
"I definitely recommend Uptick and I have recommended it to other fire companies in the past." Adam Chomicki, Director Service Management
The entire team at Uptick are absolutely thrilled to see what Adam and the team at D A Fire have been able to do in such a short span. We look forward to seeing how their journey continues to unfold.
Key Takeaway
Industry specific software can boost your efficiency without large upfront investments.
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What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
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