Alistair Nicoll

LINKfire is a successful and profitable Program Maintenance company in the Fire and Essential Services space. LINKfire maintains around nine and a half thousand buildings of varying sizes, from small factories to multilevel buildings in the CBD.

As one of the first companies to embrace software, the LINKFire team initially thought they would be able to build his own technology.

"To tell the truth, it nearly sent this business broke and it was in chaos, it really was chaos." Alistair Nicoll, Managing Director

Implementing Uptick and having the team follow through on promises

It was at this time Alistair was introduced to Uptick, and the comprehensive onboarding process that customers goes through to ensure that the platform is configured to gain the most out of it.

"Moving on to Uptick, we were able to create efficiencies within the office which enabled us to streamline a lot of the processes. We had a lot of support from the team members at Uptick sitting next to us day-by-day teaching us all of the processes that we needed to be taught." Madison Barrie, Operations Manager

A product that field technicians love and actually use

With easy-to-use interface and functionality, LINKfire technicians are able to use Uptick with ease, creating a more streamlined workflow and more cohesive process.

"If you've got the field technicians to embrace a product and can use a product to what it's designed to do, it makes everything else through the whole business run so much more simple." Alistair Nicoll, Managing Director

Uptick means everything you need is a click away

Uptick gives LINKfire the power to access any data that they need in a click, creating a user friendly experience.

"I can tell you at any time of the month where we're at on revenue, profit and all those things." Alistair Nicoll, Managing Director

LINKfire now run a paperless environment

"We run a paperless environment now. We’ve goes from using a photocopier that went through thousands and thousands of copies a month that doesn’t do anything these days. And I put that down to the software." Alistair Nicoll, Managing Director

LINKfire has doubled their full-time staff since using Uptick and they are able to generate a higher profit for all office-based employees

LINKFire is now able to generate a higher profit off all office-based employees, going from 40 full-time staff to over 80.

“This has created efficiencies across the board and is also meant we’re able to generate a higher profit for all office-based employees, which as contributed to an increase in business profits.” Madison Barrie, Operations Manager

Revenue has increased threefold

"The amount of staff, the volume of work, and the profitability has certainly increased exponentially. Would I recommend Uptick? Given what I’ve already told you, I think it’s a no brainer" Alistair Nicoll, Managing Director