"It's a user-friendly for techs, companies and customers - it'll revolutionise your business."
Grant Ogilvie
FWSR
With multiple branch offices across Australia, FWSR provides a wide range of essential services, including installing and maintaining fire safety equipment, training, and much more.
Before partnering with Uptick, they were overwhelmed with paperwork:
Before joining Uptick, we had paperwork everywhere. It would take weeks for it to come in. Now the information's live and we can send it out immediately. You can actually see the job finished within a couple of minutes of it actually being done and it can be invoiced virtually on the spot. Jo Ogilvie - Systems Manager
Now, technicians can access their schedules, track assets, log defects and close jobs out instantly while on-site via the app. This eliminates paperwork, enables faster invoicing and provides detailed productivity tracking.
For FWSR's clients, Uptick delivers complete transparency on when and where assets have been serviced through its central defect logging and maintenance tracking. This level of real-time data reduces back-and-forth communications significantly.
Thanks to this greater efficiency, transparency and scalability, they have been able to handle more new business, which has seen a team of 5 grow to 70+ and new branches open up across Victoria.
We'll leave Mark to have the last word:
Without doubt, Uptick has assisted us with increasing revenue, has assisted us with increasing our client base, and has also increased our margins across the board, because we are going to those sites when we're in the area and we've reduced travel. So we are utilising the tool to its full efficiency. Mark Pinney - Director
Key Takeaway
FWSR have been able to handle more new business, which has seen a team of 5 grow to 70+ and new branches open up across Victoria.
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What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
Uptick Australia & New Zealand
3-9 Yarra St Abbotsford, Victoria 3067
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