"It’s a portal which provides you with full asset management of every site you have.”
CJ Kesselman
ADL Fire and Security
Located in London, the United Kingdom, ADL Fire and Security have over 15 years of experience and expertise required to provide the security solution needed in any environment. This includes installing, maintaining and servicing fire safety, smoke AOV ventilation and security systems.
ADL Fire and Security decided Uptick was the right choice for them because it is a system designed for the fire and security industry, which allowed them to streamline their usage of different systems to just a single one.
"It’s a portal which provides you with full asset management of every site you have.” CJ Kesselman, Operations Manager
Uptick has worked closely with the ADL team since the beginning, assigning an onboarding specialist and support staff to help them move away from their old system, migrate any data, and provide in-depth training for the office and engineers out in the field.
Having the onboarding and support team on hand to assist with any issues was invaluable to the ADL team as it helped simplify the transition process to the Uptick software.
In the past, ADL Fire and Security had used multiple systems in order to manage the different aspects of the business. This all changed when they moved to Uptick - the software being built for the fire industry means that the features that are already built into the software were designed to support all of ADL’s activities and tasks.
ADL’s admin team have found that using Uptick’s software has made them respond to clients quicker than they usually would as the turnaround time for sending out reports has more than halved.
“Before Uptick, I was spending a lot of time on admin jobs and less liaising with the client. We’d probably send out reports within the week and now we’re sending them out within a couple of days. ”Emma Maragui, Office Administrator
Out in the field, adding and servicing assets was made a lot simpler by the easy-to-use mobile app making operations more effective and less time-consuming.
"The biggest impact that Uptick has had on ADL is having everybody working off of one system. It makes the whole company more efficient and improves our productivity.” Katie Jones, Operations Manager
Key Takeaway
Uptick's dedicated onboarding and product support team was invaluable to the ADL team as it helped simplify the transition process so they could start reaping the benefits faster.
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What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
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