"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that."
John Graham
WM Brown
Located in East Kilbride, Glasgow, Wm Brown & Co are a maintenance company specialising in the servicing of smoke ventilation systems, dry risers, emergency lighting and fire alarm systems.
Wm Brown have used different platforms before to help automate their tasks but none of them have ticked all of the necessary boxes to support a fire protection asset maintenance business.
As a business that is continuously on the search to better their operations, the team at Wm Brown recognised the benefits that can be had by implementing an asset maintenance software that's been purpose-built for the fire protection industry.
"As a company, we always look to see what's out there that's an improvement to what we've got, and Uptick gave us that." John Graham, Director
Moving to a different fire routine maintenance software is always daunting as the change will inevitably involve people, processes and technology. Uptick was able to help Wm Brown across all these areas with our onboarding program - where the Uptick onboarding manager was able to successfully help them migrate their data, train their team, and configure their system the way they want it.
"From sales to onboarding, we had a lot of support. For anything to grow, you have to develop and just take that leap of faith knowing that you've got the support there that you need to progress through with what your challenges are." Paula Taylor, Office Supervisor
Wm Brown's engineers are also getting significant benefits from using the mobile app as they're able to write remarks and comment on the severity of asset defects to provide their clients the visibility they need to understand the impact and the need for fixes.
"Straight away the clients are seeing these, and straight away they are actioning it." Douglas Shields, Electrical Supervisor
Uptick has spent a lot of time and effort in ensuring that the mobile app is able to support what field teams would need when they're servicing an asset. This is because efficiencies in the field are a great way for fire companies to really impact their bottom line as it allows them to both decrease their costs - through a reduction in time spent in van and an increase in their engineers' call-out rate - while also increasing revenue - through an increase in billable hours.
Wm Brown has taken full advantage of these benefits as their engineers have been able to spend less time around the office and more time being where they're meant to be - the field!
"We can store information on the app for the engineers to look at, and it reduces the time [they spend] in the office." Douglas Shields, Electrical Supervisor
The team at Wm Brown are sure to continue innovating and delivering great customer service. Uptick is delighted to be part of this journey with the team at Wm Brown and can't wait to see how this simple fire asset maintenance software will help them even more.
Key Takeaway
WM Brown's engineers are spending less time in their vans and seeing higher call out rates, driving more revenue and a better margin.
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What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
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