“Uptick has pretty much paid for itself. The amount we get out of it versus what we put in is massive."
Tom Elliott
Arch Fire Systems
Tom Elliott, based in Plymouth, took the plunge and started his own fire and security business, Arch Fire Systems, 12 months ago.
It’s been an amazing first year, with almost £400,000 in revenue and some big projects at City College, St Andrew’s Church, and Abbey Hall in Plymouth, just to name a few.
We caught up with Tom to learn how Uptick’s fire safety management software has helped them fuel their growth.
Why Arch Fire chose Uptick
For Tom, choosing Uptick came down to the platform’s all-in-one capabilities.
Previously, Arch Fire used a job management software that fell short of their needs. Gaps in the system meant manual processes were still needed, and they relied on additional tools like Excel and Word for quoting and invoicing.
“We were using a different software at the time, but it was a bit clunky. Some of the features weren’t there, and it didn’t do everything we needed. Uptick offered us everything we were looking for - everything in one package.” Tom Elliott - Owner of Arch Fire.
Now, Arch Fire manages everything from service quotes to financial reports all within Uptick.
“I don’t need to do anything outside of Uptick. Everything is there when I need it, from financial reports to service quotes. It’s all integrated, so I can manage my operations more efficiently and stay on top of my profits and margins.”
Getting BAFE accredited with Uptick
One of Tom’s highlights this year was earning his BAFE accreditation. From the start, this was a key goal for Arch Fire, and it was also one of the reasons Tom chose Uptick.
“I recently became BAFE accredited. A really good achievement for my first year in business, and Uptick helped me secure the accreditation. We use the maintenance dashboard and SLA functionality to meet the criteria of BAFE’s guidelines.”
Moving offices and bigger plans for the future
As Arch Fire continues to grow, they’ve moved into a new office that’s three times the size of their previous office. This move marks an exciting new chapter, and with Uptick’s support, Tom is confident the business will keep thriving.
“We’ve reached a point where we needed a bigger office. It’s been a great year, and Uptick has been a big part of that. We’re excited to keep growing.”
Key Takeaway
Arch Owner Tom believes that Uptick has "transformed the business," providing value that far exceeds their investment.
.png)
%201.png){kind=tracking}
What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
Uptick UK
6 Huguenot Place, London E1 5LN
Copyright Uptick ©year. All rights reserved. Privacy Policies.
