Fran Doherty

Safelincs, a trusted fire safety company from the small town of Alford in Lincolnshire, proves that being in the countryside doesn’t stop them from offering top-notch service across the UK.

With over 8,000 fire safety products and a full range of fire services, Safelincs has become a go-to name for fire safety nationwide.

We recently stopped by to see how Uptick, their new fire protection software, has changed the game for them since they made the switch last year.

From paper to one centralised system

Before adopting Uptick, Safelincs struggled with a mountain of paperwork and relied on multiple platforms to manage their operations. Engineers would submit reports on paper sheets, which had to be manually scanned, saved, and emailed. Scheduling and job histories were tracked using separate systems, leading to inefficiencies and delays.

"Before Uptick, we were really admin-heavy. Our guys were using carbon-sheeted pads out in the field. If they were out on a long job and away for a week or two, the admin delay was so big. We’d end up with a stack of reports we’d have to scan, save, name a PDF, create an email, attach it, check it all, figure out what the remedials were, cost, and price - the lot.” Fran, Service Manager

Now, with Uptick in place, the process has been simplified and streamlined.

"Before they’ve jumped in the van and got their belt on, with Uptick they’ve literally marked it as performed, and it’s in our inbox ready to go. It's massively improved our processes." Fran, Service Manager

The team also praised the benefit of having everything stored in one centralised system.

“Day by day, job by job, it’s all in one centralised location. We’re building something that will not only make our work easier now but will also set us up for the future.”

Professionalism that wows customers

Uptick’s fire inspection software has significantly improved Safelincs’ reporting process. Reports are now clear, standardised, and easy to share with customers. The inclusion of photos and detailed asset information has made a big impact.

"The level of professionalism has stepped up massively. Clients have even remarked on the improved quality of documentation. They’ve said, ‘Wow, is everything okay? This looks so professional now.’" Fran, Service Manager

Engineers appreciate that they can generate reports onsite and review them with clients before sending them off to the office.

“I like the fact that I can bring up a report preview to the customer so they know exactly what they’re going to receive. Once they’ve okayed it, I can send it straight off to the office, who can invoice and send it back to the customer.” Ben, Engineer

Real-time tracking for better service

Safelincs has now completely transformed how they manage their assets. Using tools like Uptick’s fire inspection app, engineers can now log and track equipment such as fire extinguishers and alarms in real time. Each asset is linked to its location and maintenance history, making it easier than ever to stay compliant and proactive.

“We can now keep track of everything in real-time. Having all the data at our fingertips means we can respond quickly to client needs and maintain top-notch service standards.” Fran, Service Manager

Saving time with real time collaboration

One of the most significant efficiency gains has come from Uptick’s mobile app, allowing team members to collaborate on the same jobs in real time.

“The fact that we all have Uptick on our mobile devices and use it simultaneously is a massive time saver. I can have a job that a colleague has also got if we’re on a two-man site, and I can refresh it and see exactly what my colleague has done. I don’t waste time going to look for that asset to service it myself. I already know it’s been done.” Ben, Engineer

This has streamlined workflows for their engineers and eliminated redundant tasks, enabling Safelincs to focus on delivering high-quality service to their clients.

Learn more about Safelincs here.