Darius Kord

Why Kord Fire Protection Relies on Uptick's Fire Inspection Software to Streamline Operations

Kord Fire Protection, a leader in fire safety solutions, has experienced remarkable growth over the years. Growing at a rate of 30-40% annually, their success comes with challenges.

Managing field operations, providing detailed reporting to customers, and maintaining efficiency across the team are just a few hurdles they’ve overcome with the help of Uptick’s fire inspection software. Here’s why they’ve chosen Uptick and how it has transformed their business.

Simplifying Complex Operations with Fire Inspection Software

For Founder Darius, the primary goal of adopting new software was to make life easier for his team:

“When looking into a new software system, the question was, ‘How can I make things easier for my technicians and the operations team?’ Uptick delivers on that. The system is everything they promised: extremely user-friendly for both the office and the field technicians. I’ve looked into many other software companies, and even tried creating our own system with Salesforce, but nothing compared to Uptick.”

With intuitive features designed for both administrative staff and technicians, Uptick has simplified day-to-day tasks, saving time and reducing frustration. Utilizing the best fire inspection software ensures operational efficiency and compliance with NFPA guidelines, AES requirements and many other forms and standards.

Enhancing Customer Communication

One of the standout features for Ryan, Sales Service Coordinator at Kord Fire Protection, is Uptick’s ability to provide clear, detailed fire inspection reports to customers.

“Having photos and reports available is key,” Ryan explains. “When you’re explaining defects to customers who weren’t on-site, the documentation helps them understand the problem. Uptick allows us to present everything clearly, including pictures, so customers see what needs fixing and how quickly we can turn things around.”

This functionality not only builds trust but also makes it easier for customers to approve work and understand the full value of Kord Fire Protection’s services.

Speeding Up Invoicing and Payments

Efficiency in invoicing has been another game-changer. Ryan notes that Uptick drastically improved the turnaround time for sending information to the invoicing office. Faster invoicing means quicker payments and smoother operations overall.

Phil, Alarm and Sprinkler Supervisor, also praises Uptick’s dashboard feature. “It’s so much cleaner. You can see exactly what jobs are out, which ones need to be billed, and which are pending. It’s much clearer for both accounting and the technicians, and it makes billing more accurate and efficient.”

Streamlining Fire Inspections, Maintenance, and Upselling

Routine maintenance and upselling opportunities are built seamlessly into Uptick’s system. Phil highlights how this has improved retention and created opportunities for repeat business.

“The reporting and service features are fantastic. After the first year of input, the system makes it easy to regenerate quotes and streamline retention efforts. When it’s time for annual maintenance, we’ve already got everything we need to generate a new quote and get the customer on board again.”

This automated approach to routine servicing has made it easier for Kord Fire Protection to build long-term relationships with their clients. Additionally, the ability to schedule inspections ensures that all necessary checks are conducted efficiently and on time.

Delivering Value That Justifies the Investment

For Darius, the investment in Uptick has more than paid off.

“The previous system we used cost less than one-tenth of what we’re paying for Uptick. But Uptick’s ability to reduce admin time, help us upsell, and provide a more streamlined way of explaining things to our customers means it pays for itself month after month.”