Connected Customers are valued customers with Uptick's Customer Portal
February 9, 2025
1
min read
Get ahead of your competitors and grow your business with this bespoke solution.
Empower your customers to know where they stand at a glance by giving them instant access to a portal they’ll actually use and benefit from.
Build unrivalled trust by providing the ultimate level of transparency while meeting compliance demands with our unique Customer Portal.
Introducing Uptick's best-in-class Customer Portal.
What are the benefits of the Customer Portal?
Beautiful, rich customer insights
See compliance and statistics at a glance with a comprehensive overview of critical data by asset or property, while immediately viewing at-risk-buildings.
A comprehensive job status
Instantly view scheduled, in progress or completed tasks including the scope of works, due date, who the task is assigned to and any associated documentation like reports, quotes, invoices, forms, and logbooks.
Access any quote, at any time
Easily access a list of all complete service and defect quotes, as well as those that are pending approval or declined.
Highlight unpaid invoices
See all unpaid, due or overdue invoices and download copies into PDF format.
Easily access reports
Download life system condition reports or annual certification documentation for any building with a click of a button
Interested in learning more about Uptick's Customer Portal? Learn more about the portal today!
Ready to chat with us? Reach out to Uptick today.
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What else do you need to know?
How long does it take to get started with Uptick?
The biggest factors determining the length of the onboarding process are:
- The size of your team and their training requirements
- The quality and ease of export of your data
Most companies can get up and running within 2 months.
What platforms and devices does Uptick work on?
Uptick lives in the cloud. That means Uptick is available for your desk/office users on any device (Mac, PC or Linux) via your browser with no additional software downloads.
For your field licenses, on-site staff can use either Apple or Android devices. Our fire safety management app is available in the App store on Apple devices, and the Google Play store on Android devices.
How does Uptick compare to other products?
Uptick is the only modern cloud-based solution that is purposely built for the fire protection industry.
Many alternative solutions are either generic job management platforms that you will need to tailor to your business and/or do not have the same modern cloud-based capabilities.
How does Uptick protect and secure my data?
Uptick takes data security seriously. Our customers include some of the largest companies in the industry. As we work directly with government and banking clients we have have successfully passed through rigorous security auditing and penetration testing.
In addition to being secure, we work hard to provide a reliable service. Customers on Uptick can expect an uptime of 99.95% (including scheduled maintenance). This translates to an average of less than 5 minutes of business-hour downtime per month for office users and no downtime for technicians. If you're a large enterprise and want monetary guarantees around reliability, we offer dedicated hosting and Uptick Support SLAs.
How does Uptick pricing work?
Uptick charges a simple per-user monthly fee for each of your desk and field users. Customer and sub-contractor licenses are unlimited and free.
No hard sell...
But you owe it to yourself to see why 700+ fire protection companies trust Uptick to run their business.
Uptick North America
1615 Platte St, Denver, CO 80202
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